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Return and Refund Policy Bayan

At Bayan, we strive to provide you with high-quality clothing that matches your expectations. We understand that sometimes, things may not go as planned. This Return and Refund Policy outlines our guidelines for returning and refunding products purchased from our e-commerce website. By shopping with us, you agree to adhere to the terms and conditions described below.

Return Conditions

We accept returns under the following conditions:

  1. Product Discrepancy: If the product received does not match the picture on our website, you have the right to return it.

  2. Size Mismatch: In the event that the size of the dress you receive does not match your order, you can initiate a return.

  3. Quality Issues: We understand that quality is paramount. If you receive a dress with quality issues, you are eligible for a return.

Return Procedure

To initiate a return:

  1. Check Product: Inspect the product in front of our delivery personnel at the time of delivery. Ensure that it meets the conditions mentioned above.

  2. Contact Us: If you encounter any discrepancies or issues, inform our delivery personnel immediately.

  3. Request Return: If the product qualifies for a return, please contact our customer support team within [insert number] days from the date of delivery. You can reach us at [insert contact information].

  4. Return Authorization: Our team will assess your request and provide you with return authorization if the conditions are met.

  5. Return Shipping: Pack the product securely and return it to our designated address, following the instructions provided by our customer support team.

Refund Policy

Once we receive and inspect the returned product, we will initiate the refund process. Please note the following:

  1. Delivery Charges: We do not refund any delivery charges. Only the product price will be refunded.

  2. Refund Time: Refunds will be processed within 24 hours to 7 days after we receive the returned product.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Order cancellations will be processed within 24 hours to 7 days, and the refund will be issued to your original payment method.

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